Tuesday, March 24, 2015

Products discontinuing

In recent weeks, demonstrators have been given the news about two main products that will be discontinued.  As I have customers and friends that are using either or both of these products, I need to pass on the information.

BLENDABILITIES
Effective immediately, Blendabilities will no longer be available for purchase.  The reason for this, is that a major fault was picked up during the manufacturing phase resulting in a very high percentage of this product being rejected.  The process of welding the top of the pen onto the barrel was casing microscopic holes in the pen casing, which in turn was causing evaporation and hence, dry pens.  The return rate from customers was also high.  Based on these failure rates and the potentially long back order timeframes to supply new pens, SU! have taken the sad but neccessary step of removing this product line from our catalogues.

For any customers that currently have these pens on backorder or had selected them as a SAB freebie (prior to the announcement), you will be contacted to offer a replacement product.

From a personal note, I am very sad and disappointed to see the blendabilities go, but there is no good reason to keep a faulty product on the market.  There is no word on how, when or even if they will be replaced, but in the meantime, there are plenty of other colouring options available to us.  I am happy to run a colouring methods workshop if you would like more ideas on how to use the markers and inks.

MY DIGITAL STUDIO (MDS)
Ok this is a big one and is a little out of the blue.  Effective MAY 31st, MDS will no longer be available for download.  In addition, no support (other than through informal avenues such as Facebook) will be offered to customers or demonstrators.  Of course, anything that you have purchased prior to this date, including the program itself, will still work and be available to you. It's just that you won't be able to buy any new things.

I will be doing another post relating specifically to using MDS AFTER May 31st and talk about how it is still a program that you can use for personal benefit.  So there is no need to toss the baby out with the bathwater.

What you need to know - and do - right now is to make sure that you backup your MDS purchases on an external source (ie, not your computer).  This will include the MDS program itself and any digital programs that you purchased.

I will be back with any more information as it comes to hand.

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